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  #11 (permalink)  
Old Fri Jan 01, 2010, 12:22pm
In Memoriam
 
Join Date: Aug 2001
Location: Hell
Posts: 20,211
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Quote:
Originally Posted by TimTaylor View Post
Details are important, but only include facts or direct observations - avoid opinions. Initially, write everything down as soon as possible after the incident. Keep the actual report short as possible and to the point - don't be overly verbose. Include verbatim quotes, especially when it involves obscenities, accusations, threats or an alleged statement of fact by another party that you are expected to accept (i.e.; game management). Writing it from third person perspective helps.
And that's great advice for all of us too, Tim.
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