ASA Properties

BuggBob · #1 (**permalink**) Tue Apr 14, 2009, 11:21am

I am very satisfied with ASA Properties. I ordered a couple of new items for the upcoming campaign, wanted to look as good as I am. When I opened the package one of the items was the wrong size, no worries I could have made a goof in my order. I did not. So I called ASA a very nice lady talked to me verified my order and information and is sending a replacement out today. Asked me if I knew any umpire that could use the wrong sized shirt ( I still call them blouses). I do. She told me to give it to them. I will.

I know that things go wrong. The company I work for manufactures standby power supplies (we need things to go wrong). It is how it is handled when things go wrong that define excellent service or a bitter complaint. I got great service, it was handled in a competent and complementary manner, I am happy. Snaps around the world for ASA Properties.

Bugg

CelticNHBlue · #2 (**permalink**) Tue Apr 14, 2009, 12:12pm

I was fortunate enought to work in OKC a few years back and had a travel snafu that required new shirts when I arrived. I met many of the wonderful people that work in the uniform and supply area and you are absolutely correct. They are all wonderful people that enjoy what they do and enjoy meeting us umpires from around the country. They were/are a joy to talk to and trade stories and provide the utmost in customer service.

In my case, they provided me with what I needed and agreed to bill my Commissioner (with his blessing) whom I would pay when I returned home. They really made what could have been a very stressful situation, very relaxing and comforting.

NCASAUmp · #3 (**permalink**) Tue Apr 14, 2009, 12:18pm

I'll second that motion. When I bought my jacket in December of '07, they had an issue with the supplier making mistakes on the jackets. They sent me a new one ASAP, just in time, too.

Companies are always trying to cut corners by cutting down on their customer service departments. Little do they realize that this, in the end, is a double-edged sword. While they save immediate costs, they are guaranteed to lose customers.

NCASAUmp · #4 (**permalink**) Tue Apr 14, 2009, 12:20pm

Quote:

Originally Posted by BuggBob

It is how it is handled when things go wrong that define excellent service or a bitter complaint.

I agree 110% with this. This is also how I measure a boss.

IRISHMAFIA · #5 (**permalink**) Tue Apr 14, 2009, 03:12pm

Quote:

Originally Posted by CelticNHBlue

In my case, they provided me with what I needed and agreed to bill my Commissioner (with his blessing) whom I would pay when I returned home. They really made what could have been a very stressful situation, very relaxing and comforting.

Boy, you sure do know how to ruin the makin' of a good story

PtotheB · #6 (**permalink**) Tue Apr 14, 2009, 04:46pm

Quote:

Originally Posted by BuggBob

I am very satisfied with ASA Properties. I ordered a couple of new items for the upcoming campaign, wanted to look as good as I am. When I opened the package one of the items was the wrong size, no worries I could have made a goof in my order. I did not. So I called ASA a very nice lady talked to me verified my order and information and is sending a replacement out today. Asked me if I knew any umpire that could use the wrong sized shirt ( I still call them blouses). I do. She told me to give it to them. I will.

I know that things go wrong. The company I work for manufactures standby power supplies (we need things to go wrong). It is how it is handled when things go wrong that define excellent service or a bitter complaint. I got great service, it was handled in a competent and complementary manner, I am happy. Snaps around the world for ASA Properties.

Bugg

I had a very similar experience with them when I ordered one of the new long sleeve shirts for a December tournament. It came without the ASA embroidery so I called and was asked if I could use it for anything else. I said it'd be perfect for early season high school games and was told to enjoy it and the replacement would arrive the next day. I'm a happy monkey.

IRISHMAFIA · #7 (**permalink**) Tue Apr 14, 2009, 06:00pm

No wonder they keep raising our registration fees, they are giving away the store!!!

gumpire · #8 (**permalink**) Tue Apr 14, 2009, 10:16pm

Interesting that this would show up on here today!!! I was about to post a similar thread but wondering why I wasn't getting treated (IMO) fairly.

Last season I bought several items from ASA Prop. and 1 of the items was the wrong size; they had me return it and a replacement was sent out immediately. I was EXTREMELY happy as the eroor was my own!

This past Saturday however, the zipper in my jacket (brand new last Spring) fell apart.

I checked the official gear website & they said, "We stand behind the quality of our products under normal wear." I have only worn this jacket about a dozen times (if that many...I am in the Pacific NW and early Spring & late Fall are only "jacket" weather on the ball field).

I called their customer service line and was told that they do not warranty products 1 year after purchase...."we do not know how you were treating the jacket." How can you treat a jacket other than wear it? And in wearing it, have I exceed "normal wear"?

Worst case scenario, guess I will just go to the tailor and have the zipper replaced..surely cost less than $49.00 (plus shipping).

IRISHMAFIA · #9 (**permalink**) Wed Apr 15, 2009, 06:58am

Quote:

Originally Posted by gumpire

I called their customer service line and was told that they do not warranty products 1 year after purchase...."we do not know how you were treating the jacket." How can you treat a jacket other than wear it? And in wearing it, have I exceed "normal wear"?

NOT SAYING THIS IS THE CASE, but you asked the question. I have seen "umpires" treat their uniform worse than they treat home-eating termites. They keep it in the trunk of their car or stuffed into an "equipment bag" or a bag they may use to carry their equipment.

Their idea of preparing it for wear is to pull it out and shake it as if that causes all dirt to fall off and smooths out the wrinkles. And it isn't just jackets, but shirts and pants, also.

I have no doubt you keep and treat your equipment with much care, but like I said, you asked the question.

Steve M · #10 (**permalink**) Wed Apr 15, 2009, 10:44am

Quote:

Originally Posted by IRISHMAFIA

NOT SAYING THIS IS THE CASE, but you asked the question. I have seen "umpires" treat their uniform worse than they treat home-eating termites. They keep it in the trunk of their car or stuffed into an "equipment bag" or a bag they may use to carry their equipment.

Their idea of preparing it for wear is to pull it out and shake it as if that causes all dirt to fall off and smooths out the wrinkles. And it isn't just jackets, but shirts and pants, also.

I have no doubt you keep and treat your equipment with much care, but like I said, you asked the question.

I've seen some "umpires" like that - one even sniffed his shirt to - well, I don't really know what he was checking. I was glad when that game was over.

gumpire · #11 (**permalink**) Wed Apr 15, 2009, 12:13pm

Appreciate the replies to how I can treat a jacket....

Now what can you suggest about how to solve the problem?

A lil chilly out there these evenings!

Dakota · #12 (**permalink**) Wed Apr 15, 2009, 12:38pm

Quote:

Originally Posted by gumpire

Appreciate the replies to how I can treat a jacket....

Now what can you suggest about how to solve the problem?

A lil chilly out there these evenings!

Safety pins?