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Tue Apr 14, 2009, 12:12pm
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I was fortunate enought to work in OKC a few years back and had a travel snafu that required new shirts when I arrived. I met many of the wonderful people that work in the uniform and supply area and you are absolutely correct. They are all wonderful people that enjoy what they do and enjoy meeting us umpires from around the country. They were/are a joy to talk to and trade stories and provide the utmost in customer service.
In my case, they provided me with what I needed and agreed to bill my Commissioner (with his blessing) whom I would pay when I returned home. They really made what could have been a very stressful situation, very relaxing and comforting.
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Wade Ireland Softball Umpire 
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Tue Apr 14, 2009, 12:18pm
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I'll second that motion. When I bought my jacket in December of '07, they had an issue with the supplier making mistakes on the jackets. They sent me a new one ASAP, just in time, too.
Companies are always trying to cut corners by cutting down on their customer service departments. Little do they realize that this, in the end, is a double-edged sword. While they save immediate costs, they are guaranteed to lose customers.
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Dave I haven't decided if I should call it from the dugout or the outfield. Apparently, both have really great views! Screw green, it ain't easy being blue! I won't be coming here that much anymore. I might check in now and again.
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Tue Apr 14, 2009, 03:12pm
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Quote:
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Hybrid Mode
