Interesting that this would show up on here today!!! I was about to post a similar thread but wondering why I wasn't getting treated (IMO) fairly.
Last season I bought several items from ASA Prop. and 1 of the items was the wrong size; they had me return it and a replacement was sent out immediately. I was
EXTREMELY happy as the eroor was my own!
This past Saturday however, the zipper in my jacket (brand new last Spring) fell apart.
I checked the official gear website & they said,
"We stand behind the quality of our products under normal wear." I have only worn this jacket about a dozen times (if that many...I am in the Pacific NW and early Spring & late Fall are only "jacket" weather on the ball field).
I called their customer service line and was told that they do not warranty products 1 year after purchase....
"we do not know how you were treating the jacket." How can you treat a jacket other than wear it? And in wearing it, have I exceed "normal wear"?
Worst case scenario, guess I will just go to the tailor and have the zipper replaced..surely cost less than $49.00 (plus shipping).