Arbiter Issues

[CountTheBasket]

Anybody else get 20, literally 20 not an exaggeration, of the same e-mail all at once from Arbiter last night? Combine that with multiple times I've logged in to find new assignments and hadn't gotten an email, they are having a rough season!!

[HokiePaul]

Originally Posted by CountTheBasket

Anybody else get 20, literally 20 not an exaggeration, of the same e-mail all at once from Arbiter last night? Combine that with multiple times I've logged in to find new assignments and hadn't gotten an email, they are having a rough season!!

I only got 3 ... three emails telling me I had new assignments. The third one actually corresponded with a new game.

[grunewar]

Our issues seem to be much less than they were a few weeks ago.

[zm1283]

They still aren't sending the emails when you get removed from a game or when a partner is removed from a game (So you can correspond with your new partner). If not for looking at my master schedule a few times this season I wouldn't have known a change was even made.

[BayStateRef]

I emailed tech support last week about not getting email reminders...and got a "canned" response saying they are working to fix a lot of things....and a link to a page that lists those things.

I suspect that your 20 emails is part of their effort to fix things.

I had a similar problem with another online software service and it took a while to get it back on track. As a business owner, I don't envy their predicament. As a user, I just want it to work.

Until all the fixes are in place, I suspect Arbiter will continue to be problematic and inconsistent (will work fine for some and poorly for others.)

My assignors have told me not to rely on Arbiter emails, but to check the site daily.

[Raymond]

Back in the summer I created a new account just for my HS assignors. I have been using it with no problems, except that I could not access the NFHS pubs. For that I still had to use my original Arbiter account that is now just for my college assignors.

Last night I received an email to my HS account welcoming me to Arbiter and telling me how to set up my account. But, at least now, I have access the NFHS pubs through my HS account.

[Mark T. DeNucci, Sr.]

Originally Posted by BadNewsRef

Back in the summer I created a new account just for my HS assignors. I have been using it with no problems, except that I could not access the NFHS pubs. For that I still had to use my original Arbiter account that is now just for my college assignors.

Last night I received an email to my HS account welcoming me to Arbiter and telling me how to set up my account. But, at least now, I have access the NFHS pubs through my HS account.

MTD, Jr., and I are assigned basketball, baseball, and softball games from one assigner; baseball and softball games from two other assigners; and baseball games from a fourth assigner; all using Arbiter and have not had any problems here.

MTD, Sr.

I've had problems recently too. I cannot sign in using Chrome and even if I use Internet Explorer (ew) it gives me an error before I can see my groups. I have called them but their tech support did not seem very knowledgable.

[Raymond]

I did get an email from the upcoming White Hat for SB48 explaining all the upgrades to the system, if that means anything...LOL

[Bad Zebra]

I've had incidents of just about every issue mentioned here so far. Multiple emails, no-emails, error messages etc.

I can't help but notice that the increase in problems & glitches and service interruptions coincided with the NCAA buyout. Kinda like what happens when the government gets involved in anything....

Just my opinion.

[BayStateRef]

Arbiter says that the problems started last summer when its computer system could not keep up with increased volume. When it updated its email system over the past months, new bugs were introduced that it is still trying to fix.

I received a detailed explanation from the company about the many steps it has taken and will take to fix things. I don't have the same suspicions about the problem being linked to the NCAA purchase.

The problems coincide with increased business, as more assignors use the Arbiter. Since I work with software and computers, maybe I am too understanding of how easily a system that works fine one day can be so flawed the next. Clearly the company did not increase its computer server and software capacity adequately as its business grew, and by the time it saw the problem, there was no easy fix.

[Camron Rust]

I know a good alternative that isn't having any problems.

[Raymond]

Originally Posted by Camron Rust

I know a good alternative that isn't have any problems.

Will you be sending a package to John Adams?

[tjones1]

Currently I can't view any of my game details.

Isn't the first time it's happened this year. I seriously hope they undergo a serious upgrade in the offseason or the conferences change their provider (which is doubtful).

[Brad]

What conferences are you in that use it tjones?