I emailed tech support last week about not getting email reminders...and got a "canned" response saying they are working to fix a lot of things....and a link to a page that lists those things.
I suspect that your 20 emails is part of their effort to fix things.
I had a similar problem with another online software service and it took a while to get it back on track. As a business owner, I don't envy their predicament. As a user, I just want it to work.
Until all the fixes are in place, I suspect Arbiter will continue to be problematic and inconsistent (will work fine for some and poorly for others.)
My assignors have told me not to rely on Arbiter emails, but to check the site daily.
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