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Arbiter says that the problems started last summer when its computer system could not keep up with increased volume. When it updated its email system over the past months, new bugs were introduced that it is still trying to fix.
I received a detailed explanation from the company about the many steps it has taken and will take to fix things. I don't have the same suspicions about the problem being linked to the NCAA purchase.
The problems coincide with increased business, as more assignors use the Arbiter. Since I work with software and computers, maybe I am too understanding of how easily a system that works fine one day can be so flawed the next. Clearly the company did not increase its computer server and software capacity adequately as its business grew, and by the time it saw the problem, there was no easy fix.
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