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  #10 (permalink)  
Old Thu Jul 30, 2009, 08:27am
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Join Date: Jul 2004
Location: NE Ohio
Posts: 7,620
It's not about force, it's about attitude. Sarcasm rarely plays well with emotionally wrought people, and we know that going in. It's just not funny to them and usually occasions (I won't say 'causes') an inappropriate response, and that's almost always counter-productive.

Answer questions, don't discuss. Be honest but concise. Do your job.
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