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  #1 (permalink)  
Old Thu Nov 29, 2018, 04:55pm
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Arbiter Issues

Is anyone else having trouble with Arbiter today?
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  #2 (permalink)  
Old Thu Nov 29, 2018, 04:56pm
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Nope.


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Old Thu Nov 29, 2018, 04:57pm
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Quote:
Originally Posted by BryanV21 View Post
Is anyone else having trouble with Arbiter today?
I have trouble with it every day.

To be clear, the site works as designed, but I don't like the effort I have to go through to manage my 33 different groups and get the blocks and the "sharing" right.
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  #4 (permalink)  
Old Thu Nov 29, 2018, 04:59pm
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Join Date: Nov 2013
Location: Columbus, OH
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Damn.

I tried logging in earlier today, but it said my credentials (I'm on a personal computer, so my login and password have been saved for a long time) were wrong. I tried the "forgot password" thing and it even states my email is not in the system.

My phone is doing the same thing.
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  #5 (permalink)  
Old Thu Nov 29, 2018, 05:15pm
Ok is the new good
 
Join Date: Oct 2010
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Quote:
Originally Posted by BryanV21 View Post
Damn.

I tried logging in earlier today, but it said my credentials (I'm on a personal computer, so my login and password have been saved for a long time) were wrong. I tried the "forgot password" thing and it even states my email is not in the system.

My phone is doing the same thing.
Chat with tech support or the admin. person of your group who oversees Arbiter. BTW, no issues with my account today.
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  #6 (permalink)  
Old Thu Nov 29, 2018, 06:04pm
LRZ LRZ is offline
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I think the support center phone number is 1-800-311-4060.
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  #7 (permalink)  
Old Thu Nov 29, 2018, 05:08pm
LRZ LRZ is offline
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Bob's "33 different groups"

Wow!
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  #8 (permalink)  
Old Thu Nov 29, 2018, 06:19pm
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Join Date: Aug 2005
Location: Connecticut
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Two Different Groups ...

Quote:
Originally Posted by bob jerkins View Post
I don't like the effort I have to go through to manage my 33 different groups and get the blocks and the "sharing" right.
I had a second group added this year, for state tournament games, and I'm forgetting to treat each group separately (with checks in the proper boxes).

State tournament games? I'm a journeyman official who hasn't worked a state tournament game in thirty-seven years. I seriously doubt that I'll get one this year, with a bone spur and osteoarthritis in my right ankle, and patellofemoral pain syndrome in my left knee, but hey, hope springs eternal.

It's really too bad that my body is failing me now. I thought that last season was my best ever in terms of concentration, confidence, poise, consistency, judgment, mechanics, signals, court coverage, calls, game management, being a good partner, etc., and my ratings were great, except for physical conditioning.

I can't do state tournament games when I walk with a limp like Matt Dillon's sidekick, Chester, in Gunsmoke.



I get older every year and the players stay the same age. It's just not fair.
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Last edited by BillyMac; Thu Nov 29, 2018 at 06:31pm.
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  #9 (permalink)  
Old Fri Nov 30, 2018, 12:57pm
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Join Date: Aug 2005
Location: Connecticut
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Gunsmoke ...

If nonbasketball related television trivia bothers you, then just look away.

As basketball officials we're used to dealing with tall individuals, but others may not.

Quote:
Originally Posted by BillyMac View Post
I can't do state tournament games when I walk with a limp like Matt Dillon's sidekick, Chester, in Gunsmoke.

You wouldn't know by the photo that Chester (Dennis Weaver) is 6' 2". He looks tiny here compared to Matt Dillon (Jim Arness) who was 6' 7".

Arness: "In one film the leading man was five-ten, and I had to play all my scenes sitting down. Then there were times when they'd dig a trench for me to stand in so I wouldn't dwarf the rest of the cast. Once they even had two leading characters wearing foot-high lifts on their shoes".
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"For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life." (John 3:16)

“I was in prison and you came to visit me.” (Matthew 25:36)
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  #10 (permalink)  
Old Sat Dec 01, 2018, 12:01am
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Location: Toledo, Ohio, U.S.A.
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Quote:
Originally Posted by bob jenkins View Post
I have trouble with it every day.

To be clear, the site works as designed, but I don't like the effort I have to go through to manage my 33 different groups and get the blocks and the "sharing" right.

Mark, Jr., and I are in complete agreement with you. Because I only umpire baseball and softball now I only have 9 groups to manage but because Junior still does basketball besidea baseball and softball he has 19 groups on his Arbiter account, not to mention he has two other separate online assigning website for the four Div. I conferences for college softball.

Because I have retired from my real job five years ago I have become the social secretary for Junior and me, and it can take forever to go through "blocks".

MTD, Sr.
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  #11 (permalink)  
Old Thu Nov 29, 2018, 06:32pm
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Location: Columbus, OH
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I had to leave a message with them to call me back as it wouldn't keep me in hold. Although it's been an hour and they haven't called back.

I also emailed them and have yet to get a response.

I'm currently watching the JV game with my partners for the varsity game and they aren't having issues. Hopefully they get back to me.

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  #12 (permalink)  
Old Thu Nov 29, 2018, 06:44pm
LRZ LRZ is offline
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The last time I had to deal with the support center, it did take a day or two for the return phone call. But someone did call back.
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  #13 (permalink)  
Old Thu Nov 29, 2018, 07:20pm
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Generally when a game you’ve accepted is moved, you get a notification and have to re-accept the new date/time.

Well I had a game moved to a date I had blocked and I never got a notification or the chance to re-accept. Apparently multiple people have had that issue and Arbiter is working on it.
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  #14 (permalink)  
Old Thu Nov 29, 2018, 07:43pm
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Join Date: Aug 2005
Location: Connecticut
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Software Hiccup ...

Quote:
Originally Posted by SC Official View Post
Generally when a game you’ve accepted is moved, you get a notification and have to re-accept the new date/time. Well I had a game moved to a date I had blocked and I never got a notification or the chance to re-accept. Apparently multiple people have had that issue and Arbiter is working on it.
Same thing for me two years ago. I didn't bother to followup with Arbiter (our assigner takes care of all Arbiter issues) and just called my assigner, he took care of the new reschedule. Later he told me that it was just a software "hiccup".
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"For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life." (John 3:16)

“I was in prison and you came to visit me.” (Matthew 25:36)
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  #15 (permalink)  
Old Thu Nov 29, 2018, 10:54pm
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Join Date: Nov 2002
Posts: 15,015
I will add a few words to this thread. My opinion is that Arbiter is not a good system now because they grew too quickly when the NCAA became part of it. The servers were not equipped to handle the capacity and activity, the programmers do not have enough options available for individual officials who work in multiple areas or for multiple assignors, assignors are often frustrated with the lack of detail in their options, the tech support is slow, the fees are too high, and the security cannot be trusted. (There have been two high profile breaches that I know about, including one involving NCAA basketball officials. Additionally, the system used to email your password to you when you joined a new group. I got them to cease doing that because email accounts are relatively easy to hack.)

I was the admin for our Arbiter group for eight years. I dealt with numerous issues from various angles: the assignor side, the school admin point of view, and the individual officials. Over that time the fees were raised four times and new fees were added. We eventually concluded that Arbiter was not worth the money and dropped it. We purchased a website and hired our own programmer to design an assigning system to meet our needs. For about 20% of the cost we have a system which is ten times better.
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