Customer Service ??????

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Originally Posted by bainsey

This sounds to me like a man who seriously gives a damn about his performance, and is willing to take the extra step to succeed.

Extra steps to succeed in the officiating field should be attending quality camps to be critiqued by people who know what they are talking about. Honest self assessment through film breakdown improves ones skillset as well. JMO

Originally Posted by bainsey

A lot of companies have become successful by asking for feedback, evaluating it, and applying the correct information that will cause growth. It sounds to me like this guy is taking a page from that book.

Those businesses differ from officiating as they dont service them in contests where one client is sure to win & the other is sure to lose. Big difference!
The customer is always right, doesnt apply on my 94x50... sorry!

Originally Posted by bainsey

As much as some of us like to make broad-brush statements about coaches and what they don't know, the truth is do indeed serve them, among others on the court/field. Those that serve better, in any field, typically get to serve more. The tricky balance, though, is serving the game, while satisfying those associated with it.

Which one is it & do you coach???

I serve in this order:

1. The GAME
2. Partners
3. Myself

while satisfying ALL associated with The GAME (until one team loses or doesn't get their way or gets a bad call or etc, etc)