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[Mark Padgett]

Juulie - as you know, I probably am the wrong person to ask for phrases on how to politely calm a coach down.

About the only one I use is, "Coach, that's not what happened."

Here's one I used with an irate fan who started to talk to me between quarters: "You can stop right now while I tell you how this works. We don't listen to spectators directly. If you have a comment, go talk to your coach. Then, the coach will direct your comment to me. Then I ignore it. See - that's how it works. Thank you."

BTW - don't feel so bad. After all, you got a free lunch out of it.