Timeout or not

[AKOFL]

Grant the timeout when requested, even if you know the coach has no timeouts left.
As for the shut up, maybe that was a friend of his, and it was a joke. I would hope it was this sit., because a official should not tell someone to shut up. I have told player to shut thier mouths when trash talking starts, but I don't think I would use this on the crowd. I usually just laugh when the say anything to me. This official had it comming by making the call you described. We have all probably bown our whistle and made a call, then mentally slap ourselves because we know we just kicked it. I try to slap myself lightly so I don't bruise.