Communication w/ Coaches

[Adam]

If you don't see yourself using the witty comeback lines, don't try them. Most of us don't use them because they're more likely to backfire than to work.

Sometimes, the "canned" responses are best.

[Welpe]

A caveat: I work football, baseball and softball; however, I believe this is a topic that crosses over well.

BBall Junkie's advice is wise, I try to apply much of that to my interaction with coaches. I avoid using sarcasm because I believe it does not usually aid in my communication with coaches. Same with humor, to an extent. If I am 100% sure that a bit of humor will aid a situation, I might use it but as a general rule, I avoid it.

Also, as BBall Junkie said, try to avoid having to get the last word in. It usually doesn't help in my experience.

I often will reflect back on my games to see what I could've done differently, this includes my interaction with coaches and players. Some officials keep a journal of their games. I currently don't but it isn't a bad idea.

It is good you're looking to improve on these things, especially in a sport such as basketball where you're in such close proximity with the coaches.

I by no means have all of the answers and have plenty to improve upon but I hope that helps.

OK back under my rock, I apologize for the intrusion. Somebody can tell me to shut up if needed.

[Adam]

Originally Posted by Welpe

OK back under my rock, I apologize for the intrusion. Somebody can tell me to shut up if needed.

Those fellas don't seem to post here, for the time being.

[BillyMac]

COMMUNICATION WITH COACHES

General Techniques:
Statements by coaches don’t normally need a response. Answer questions, not statements.
Let the coach ask their question first, before speaking. Be a responder, not an initiator.
Most coaches will have questions when they believe the officials have missed an obvious call.
Having the officials in closer proximity often calms down the coach.
Be in control and speak in calm, easy tones. Be aware of your body language; maintain positive and confident body language.
Make eye contact with the coach when the situation allows.
Do not try to answer a question from an out of control coach; deal with the behavior first.
If you’ve missed a call or made a mistake; admit it. This technique can only be used sparingly, perhaps once a game.
Don’t bluff your way through a call.
Do not ignore a coach.

Specific Communication Examples:

Coach sees the play very differently than the official:
“Coach, if that’s the way it happened/what you saw, then I must have missed it. I’ll take a closer look next time.”
“Coach, I understand what you’re saying, however, on that play I didn’t see it that way. I’ll keep an eye for it on both ends.”
“Coach, I had a good look at that play and here’s what I saw (short explanation).”
“Coach, I understand what you’re saying, but my angle was different than yours.”
“Coach, I had a great look at that play, but I understand your question and I’ll have the crew keep an eye on it.”
“Coach, I had that play all the way and made the call.”

Coach believes you’re missing persistent illegal acts by the other team:
“OK coach, we’ll watch for that.”
“Coach, we are watching for that on both ends of the court.”

Coach is questioning a partner’s call:
“Coach, that’s a good call, as a crew we have to make that call.”
“We’re calling it on both ends.”
“Coach, they were right there and had a great angle.”
“Coach, we’re not going there, I can’t let you criticize my teammate.”
“Coach, they had a great look, but if you have a specific question, you’ll have to ask them, they’ll be over here in just a minute.”

Coach is very animated and gesturing:
“Coach, I’m going to talk with you and answer your questions, but you must put your arms down/stop the gesturing.”
“Coach, please put your arms down. Now, what’s your question?”

Coach is raising their voice asking the question:
“Coach, I can hear you. I’m standing right here, you don’t need to raise your voice.”
"Coach, I need you to stop raising your voice and just ask your question calmly.”

Coach is commenting on something every time down the floor:
“Coach, I need you to pick your spots, we can’t have a comment on every single call that is being made.”

Coach has a good point and might be right.
“You’ve got a good point and might be right about that play.”
“You might be right, that’s one we’ll talk about at halftime/intermission/the next time out.”
“You might be right; I may not have had the best angle on that play.”

Coach is venting, make editorial comments:
“I hear what you’re saying”
“I hear what you’re saying, but we’re moving on.”

Coach just won’t let it go:
“I’ve heard enough and that’s your warning.”

Source: Topeka (Kansas) Officials Association

[Mark Padgett]

Originally Posted by BillyMac

Coach has a good point and might be right.

You must ref in the Fantasyland league at Disneyland.

[Back In The Saddle]

Lots of good advice. One thing I'll add is that coaches most often just want to be heard. So when a coach is trying to tell you something, even though you may not have a response for him, let him know he's been heard. A simple "Okay" or "I hear you" or a head nod lets the coach know you've heard him.

The flip side is that if he makes a comment, and he feels like you didn't hear him, he'll make it again. And then louder. And may keep escalating until he feels like you've actually heard what he had to say. At this point you've probably got a problem, when if you had acknowledged him earlier he probably would have moved on.

[BillyMac]

Originally Posted by Mark Padgett

You must ref in the Fantasyland league at Disneyland.

I don't, but do they need officials?

[stripes2255]

Thanks for all of the great information and I hope to put it all to work for my fifth season of officiating.

[rockyroad]

Originally Posted by Snaqwells

Those fellas don't seem to post here, for the time being.

Shut-up.

[M&M Guy]

Originally Posted by rockyroad

Shut-up.

Meanie.

[Adam]

Originally Posted by rockyroad

Shut-up.

Originally Posted by M&M Guy

Meanie.

Not sure why, but I'm feeling all warm and fuzzy inside.