Purchase Officials Terrible Customer Service

[fonzzy07]

Originally Posted by Mark T. DeNucci, Sr.

Fonzzy:

I am sorry to hear that you had a bad experience with Purchase Officials Supply. I purchase over 95% of my officiating equipment from P.O.S., either from its main store in Barberton, Ohio, or from the Florida store in Merritt Island, and I have never had a problem with P.O.S.

I suggest that you contact Joe DeRosa at the Barberton store and tell him or one of his associates your complaints. I am sure that they will investigate them do right by you.

MTD, Sr.

NOT SO.
Well I finnaly got the jacket late today. This of course is after some more terrible customer service.First, they called me 3 days ago saying they had the wrong zip code, and tried to tell me that it was my fault, well I already recived one package from them so I don't think that was my fault. When I asked to speak to the manager of the Texas store he rudly told me there was nothing more he could do I would just have to wait. I then asked for the email adress of the man incharge of all of the stores. Well guess what 2 days went by and no reply of my email. So i called the Ohio store and asked for the manager of all places and he happened to answer the phone, guess what the guy in Texas gave me his email adress no wounder why I did not get a reply. Well again all the guy in Ohio said was well it was comming. I then got an email later today about 2 hours after Talking to the guy in Ohio from the guy in Texas, and well he blamed everything on the weather. Funny how he never mentioned the weather when I first talked to him, if he would have just said it upfront I would have understood more, but now it appears he is lying. Best of all he closed his email very appropriatly by saying "I apologize if you felt we were rude to you on the
phone. I never want that" Well this is the same guy who was rude, huum never wants it sounds odd, o yeah and you can apologize over email but not while I'm on the phone with you, you sound like a phony. Well he closed it the best "I hope you decide to buy from us in the
future. We do appreciate your business"
Seems very unlikly I will!!!! I hope these guys never mess with you like this.

[GarthB]

I ordered some pants from Plus Pos by phone. While I was on the phone, I was told they were in stock and would be shipped that day.

A week later, no pants.

I called Plus Pos and was told that a mistake had been made, but that they were shipped "yesterday."

A week later, no pants.

I called Plus Pos and was told they were not in stock and were not in stock when I first ordered them. I was told that they were on back order and I should have them in three to four weeks.

It was obvious that somewhere along the line I had been lied to, at least twice.

I declined their offer and asked them to cancel my order and credit my card.

I called Honigs. The pants were delivered three days later.

I will never purchase anything from Plus Pos again. Mistakes are one thing. Lying is another.

[Daryl H. Long]

Originally Posted by fonzzy07

NOT SO.
Well I finnaly got the jacket late today. This of course is after some more terrible customer service.First, they called me 3 days ago saying they had the wrong zip code, and tried to tell me that it was my fault, well I already recived one package from them so I don't think that was my fault. When I asked to speak to the manager of the Texas store he rudly told me there was nothing more he could do I would just have to wait. I then asked for the email adress of the man incharge of all of the stores. Well guess what 2 days went by and no reply of my email. So i called the Ohio store and asked for the manager of all places and he happened to answer the phone, guess what the guy in Texas gave me his email adress no wounder why I did not get a reply. Well again all the guy in Ohio said was well it was comming. I then got an email later today about 2 hours after Talking to the guy in Ohio from the guy in Texas, and well he blamed everything on the weather. Funny how he never mentioned the weather when I first talked to him, if he would have just said it upfront I would have understood more, but now it appears he is lying. Best of all he closed his email very appropriatly by saying "I apologize if you felt we were rude to you on the
phone. I never want that" Well this is the same guy who was rude, huum never wants it sounds odd, o yeah and you can apologize over email but not while I'm on the phone with you, you sound like a phony. Well he closed it the best "I hope you decide to buy from us in the
future. We do appreciate your business"
Seems very unlikly I will!!!! I hope these guys never mess with you like this.

Does anyone understand fonnzy speak?

Let me get this straight.

You placed an order/received shipment: ON TIME AS PROMISED.
One item not available so ordered from another POS distributer: NORMAL
Backorder item shipped 1 day after receipt of other items: NICE TURNAROUND
Backorder Item recieved 3 day later: TOTAL TIME ELAPSED = 7days.

So what is the big problem? or more appropriately...Welcome to the real world.

No distributer wants to have backorders or be out of stock for an item but that they sometimes are is a reality.

You fail to give some specifics so let me surmise if you please.

You called the OHIO number for POS because you live in Missouri and that state is not listed as having its own Nationwide distributer. The Ohio store ships what they have in stock and to expidite your order they call their Texas distributer to send you the CCA Jacket. Due to storms that went through Texas ( sorry the OHIO guy wasn't up on the weather in Texas) this past week shipping was delayed a few days but you still received your complete order within a week. Remember the same amount of time you were on hold = the amount of time they put forth in great customer service to not only locate your order but give you an accurate accounting of what they were doing to get you the item ASAP. Sounds like great customer service to me.

But, why so upset you did not get your CCA Jacket right away? Please tell us what you needed it for? Impress your high school buddies by wearing a college jacket?

I can not believe for one bit you need a college jacket at 18 years old. I spent 25 years evaluating officials in Mid American Conference and did scouting work for several D1 Supervisors of officials of prospective officials. NONE were 18 years old. I have also taught officiating classes and while some have advanced to the college level NONE did so at 18 years old.

Could you be some great young officiating prodigy? Maybe. But my gut tells me that if your youthful impatience concerning the realities of the mail order business that relies on delivery services to expidite their wares, which in turn are affected by weather conditions that causes you to complain so vocifeously when you do not get the item NOW, is probably also evident on the court as well. If so you are not ready for JV High School games let alone a college game.

You complain of rudeness by those you spoke to but I surmise from the impatience I feel you exhibited was also evident to the person you talked to on the phone. (By the way, Joe DeRosa, the person you were told to contact at the Barberton Ohio store is an NBA ref. How would you feel if he called your State Office and local supervisors and ripped your attitude and told them you were not fit to officiate. You might not get another game).

Grow up. Learn patience, as it is a virtue. Accept the realities that life throws you and be quick to learn and slow to speak.

[fonzzy07]

Originally Posted by Daryl H. Long

Does anyone understand fonnzy speak?

You called the OHIO number for POS because you live in Missouri and that state is not listed as having its own Nationwide distributer. The Ohio store ships what they have in stock and to expidite your order they call their Texas distributer to send you the CCA Jacket. Due to storms that went through Texas ( sorry the OHIO guy wasn't up on the weather in Texas) this past week shipping was delayed a few days but you still received your complete order within a week. Remember the same amount of time you were on hold = the amount of time they put forth in great customer service to not only locate your order but give you an accurate accounting of what they were doing to get you the item ASAP. Sounds like great customer service to me.

But, why so upset you did not get your CCA Jacket right away? Please tell us what you needed it for? Impress your high school buddies by wearing a college jacket?

I can not believe for one bit you need a college jacket at 18 years old. I spent 25 years evaluating officials in Mid American Conference and did scouting work for several D1 Supervisors of officials of prospective officials. NONE were 18 years old. I have also taught officiating classes and while some have advanced to the college level NONE did so at 18 years old.

Could you be some great young officiating prodigy? Maybe. But my gut tells me that if your youthful impatience concerning the realities of the mail order business that relies on delivery services to expidite their wares, which in turn are affected by weather conditions that causes you to complain so vocifeously when you do not get the item NOW, is probably also evident on the court as well. If so you are not ready for JV High School games let alone a college game.

You complain of rudeness by those you spoke to but I surmise from the impatience I feel you exhibited was also evident to the person you talked to on the phone. (By the way, Joe DeRosa, the person you were told to contact at the Barberton Ohio store is an NBA ref. How would you feel if he called your State Office and local supervisors and ripped your attitude and told them you were not fit to officiate. You might not get another game).

Grow up. Learn patience, as it is a virtue. Accept the realities that life throws you and be quick to learn and slow to speak.

I never had a problem with the service of Joe DeRosa,infact his store did a great job, I never said I had a problem with him, I said the store manager in Texas was rude.
On another note I do not have a problem with you supporting how they do buisness, I just exercised my right of free speach to say what I think was a problem, others under thes thread have supported him, GREAT, others no longer do. I do think it is wrong, and this is one thing I can not stand about the forum is for people like you to insult others talk about acting like a child.

[Raymond]

Originally Posted by fonzzy07

NOT SO.
Well I finnaly got the jacket late today. This of course is after some more terrible customer service.First, they called me 3 days ago saying they had the wrong zip code, and tried to tell me that it was my fault, well I already recived one package from them so I don't think that was my fault. When I asked to speak to the manager of the Texas store he rudly told me there was nothing more he could do I would just have to wait. I then asked for the email adress of the man incharge of all of the stores. Well guess what 2 days went by and no reply of my email. So i called the Ohio store and asked for the manager of all places and he happened to answer the phone, guess what the guy in Texas gave me his email adress no wounder why I did not get a reply. Well again all the guy in Ohio said was well it was comming. I then got an email later today about 2 hours after Talking to the guy in Ohio from the guy in Texas, and well he blamed everything on the weather. Funny how he never mentioned the weather when I first talked to him, if he would have just said it upfront I would have understood more, but now it appears he is lying. Best of all he closed his email very appropriatly by saying "I apologize if you felt we were rude to you on the
phone. I never want that" Well this is the same guy who was rude, huum never wants it sounds odd, o yeah and you can apologize over email but not while I'm on the phone with you, you sound like a phony. Well he closed it the best "I hope you decide to buy from us in the
future. We do appreciate your business"
Seems very unlikly I will!!!! I hope these guys never mess with you like this.

Fonzzy, off-topic post here. Do not get in the bad habit of writing correspondence as if you were texting one of your friends. You're young and will be attending college soon and/or entering the work force. Stay in the habit of using proper grammar, punctuation, and spelling. It'll make what you are writing more inviting to the intended audience and you will more likely get your point across. And writing properly only adds no more than an extra 50-60 seconds (if that much) to the task of writing.

Sorry about this rant but it's a pet peeve of mine. You should see me fuss at my 14 year-old when I see some the stuff he writes.

[wfd21]

So are wew talking Plus POS or Purchase Official Supplies. Two different companies. I have used Purchase Official Suplies, PA. several times with great service and good merchandise.

[REFVA]

We all have expereinced some issues with various suppliers. It all depends on the tolerance of the customer. At one time all my purchases were from another supplier(won't mention name). They have proven and have done wrong by me and I move on. Purchase officials are my new supplier, being truthful I do buy from various suppliers based on availability and price as well as customer service. If you have been buying from them for a period of time and they have done right by you then give them another chance. If this is a constant occurance then you need to look into another supplier. If you paid for express shipping than you should be credited the shipping cost. Overall we all expereince some sort of less than great customer service. IMO

[fonzzy07]

Originally Posted by REFVA

We all have expereinced some issues with various suppliers. It all depends on the tolerance of the customer. At one time all my purchases were from another supplier(won't mention name). They have proven and have done wrong by me and I move on. Purchase officials are my new supplier, being truthful I do buy from various suppliers based on availability and price as well as customer service. If you have been buying from them for a period of time and they have done right by you then give them another chance. If this is a constant occurance then you need to look into another supplier. If you paid for express shipping than you should be credited the shipping cost. Overall we all expereince some sort of less than great customer service. IMO

Very good point I am considering giving them one more shot to see what happens, just thought I would throw my experiece out and see if others had the same. Since some of you guys seem to be okay with them I may give them another shot.

[tjones1]

Originally Posted by wfd21

So are wew talking Plus POS or Purchase Official Supplies. Two different companies. I have used Purchase Official Suplies, PA. several times with great service and good merchandise.

To start they were talking about POS, and then some have talked about +POS.

[Indianajones]

I have only ordered from +POS one time, one time only. Terrible customer service.

[REFVA]

I have only ordered from +POS one time, one time only. Terrible customer service.

thanks for clarifying that, which validates my comment that we all at one time or another have expericenced poor customer service and we choose to either continue to get poor service or move on. we are human, we will have bad days..

[BktBallRef]

Originally Posted by Indianajones

I have only ordered from +POS one time, one time only. Terrible customer service.

I'm an idiot at times, as I have given +POS three opportunities and they've stunk it up all three times.

[26 Year Gap]

Originally Posted by BktBallRef

I'm an idiot at times, as I have given +POS three opportunities and they've stunk it up all three times.

I gave them one chance. They never filled my order. But on the other hand they never charged me either. So, we broke even.

So, Tony, OC or +pos at the bottom of the heap IYO?

[tjones1]

I'll answer for myself and say +POS. The OC has gained me back. I really think they've turned things around.

[DonInKansas]

Originally Posted by BadNewsRef

Fonzzy, off-topic post here. Do not get in the bad habit of writing correspondence as if you were texting one of your friends. You're young and will be attending college soon and/or entering the work force. Stay in the habit of using proper grammar, punctuation, and spelling. It'll make what you are writing more inviting to the intended audience and you will more likely get your point across. And writing properly only adds no more than an extra 50-60 seconds (if that much) to the task of writing.

Sorry about this rant but it's a pet peeve of mine. You should see me fuss at my 14 year-old when I see some the stuff he writes.

I was thinking that too as I read through......Makes them screwing up your order believable.....

I can believe the weather in Texas may have had something to do with your order not being shipped on time....Did you see the ice Texas was buried under??? Nasty......