Purchase Officials Terrible Customer Service

[fonzzy07]

Originally Posted by Mark T. DeNucci, Sr.

Fonzzy:

I am sorry to hear that you had a bad experience with Purchase Officials Supply. I purchase over 95% of my officiating equipment from P.O.S., either from its main store in Barberton, Ohio, or from the Florida store in Merritt Island, and I have never had a problem with P.O.S.

I suggest that you contact Joe DeRosa at the Barberton store and tell him or one of his associates your complaints. I am sure that they will investigate them do right by you.

MTD, Sr.

NOT SO.
Well I finnaly got the jacket late today. This of course is after some more terrible customer service.First, they called me 3 days ago saying they had the wrong zip code, and tried to tell me that it was my fault, well I already recived one package from them so I don't think that was my fault. When I asked to speak to the manager of the Texas store he rudly told me there was nothing more he could do I would just have to wait. I then asked for the email adress of the man incharge of all of the stores. Well guess what 2 days went by and no reply of my email. So i called the Ohio store and asked for the manager of all places and he happened to answer the phone, guess what the guy in Texas gave me his email adress no wounder why I did not get a reply. Well again all the guy in Ohio said was well it was comming. I then got an email later today about 2 hours after Talking to the guy in Ohio from the guy in Texas, and well he blamed everything on the weather. Funny how he never mentioned the weather when I first talked to him, if he would have just said it upfront I would have understood more, but now it appears he is lying. Best of all he closed his email very appropriatly by saying "I apologize if you felt we were rude to you on the
phone. I never want that" Well this is the same guy who was rude, huum never wants it sounds odd, o yeah and you can apologize over email but not while I'm on the phone with you, you sound like a phony. Well he closed it the best "I hope you decide to buy from us in the
future. We do appreciate your business"
Seems very unlikly I will!!!! I hope these guys never mess with you like this.