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Old Tue May 19, 2009, 01:09pm
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Join Date: Oct 2008
Location: Southern California
Posts: 1,895
Umpires are a hard group to please. I can count myself among the hard-to-please.

But Dan's product (jackets), service (outstanding), level of concern to a complaint (high), responsiveness to a product return (prompt and professional) were all commendable in my particular dealings. It's very good stuff, no matter what the trials and transformations of the brand have indicated.
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