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Mon Jan 23, 2006, 11:06pm
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Quote:
BTW, here's a handy little forumula I use to evaluate situations like the one you're in. If n is the number of explanations asked for and gotten, then n - 2 of them should not have happened. 
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"It is not enough to do your best; you must know what to do, and then do your best." - W. Edwards Deming 
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