Has anyone ordered from Honig's lately?

[gpdeppert]

Originally Posted by RichMSN

Just dropping in to add another data point. I'm disappointed with UA not embroidering numbers. It's not an easy job to do at home and it's kept me from ordering their shirts, which I otherwise find superior. Someone should send Jim Kirk to this thread.

I ordered some shirts and numbers from a supplier and they convinced me to let them sew them on (new service). I described how my other shirts looked (distance off the shoulder, etc.) and they started giving me a hard time that "it couldn't be done that way". They finally listened and told me they understood.

Lo and behold, I get the shirts and they are a DISASTER. Did not follow instructions that they claimed to understand and the quality was horrible. Took a picture of my old shirts hanging next to the ones they prepared and the difference was obvious. BTW - they have a policy that embroidered shirts are not returnable - which I completely understand.

Sent them the picture and did not hear ANYTHING back. Nothing, I did not request a refund and the complaint was fairly mild. No acknowledgment whatsoever. Poor Customer Service if you ask me.

Now I only purchase the bare minimum from them and the vast majority of my business goes to the folks at UA. NEVER had a problem with them.

[Rich]

Originally Posted by gpdeppert

I ordered some shirts and numbers from a supplier and they convinced me to let them sew them on (new service). I described how my other shirts looked (distance off the shoulder, etc.) and they started giving me a hard time that "it couldn't be done that way". They finally listened and told me they understood.

Lo and behold, I get the shirts and they are a DISASTER. Did not follow instructions that they claimed to understand and the quality was horrible. Took a picture of my old shirts hanging next to the ones they prepared and the difference was obvious. BTW - they have a policy that embroidered shirts are not returnable - which I completely understand.

Sent them the picture and did not hear ANYTHING back. Nothing, I did not request a refund and the complaint was fairly mild. No acknowledgment whatsoever. Poor Customer Service if you ask me.

Now I only purchase the bare minimum from them and the vast majority of my business goes to the folks at UA. NEVER had a problem with them.

If a supplier needs to be told how to affix numbers on an umpire shirts, it's a huge red flag. The numbers should be affixed by every supplier in the one correct way.

[zm1283]

Originally Posted by gpdeppert

I ordered some shirts and numbers from a supplier and they convinced me to let them sew them on (new service). I described how my other shirts looked (distance off the shoulder, etc.) and they started giving me a hard time that "it couldn't be done that way". They finally listened and told me they understood.

Lo and behold, I get the shirts and they are a DISASTER. Did not follow instructions that they claimed to understand and the quality was horrible. Took a picture of my old shirts hanging next to the ones they prepared and the difference was obvious. BTW - they have a policy that embroidered shirts are not returnable - which I completely understand.

Sent them the picture and did not hear ANYTHING back. Nothing, I did not request a refund and the complaint was fairly mild. No acknowledgment whatsoever. Poor Customer Service if you ask me.

Now I only purchase the bare minimum from them and the vast majority of my business goes to the folks at UA. NEVER had a problem with them.

Post who it was so others don't get numbers attached by them.

[gpdeppert]

Originally Posted by zm1283

Post who it was so others don't get numbers attached by them.

I hesitate to name them since they may have gotten their act together and this is may no longer be an issue. The quality issue was that the stitching was too far in on the "outer" color which enabled the numbers to curl.

Also, I had numbers and patches sewn on locally prior to this, so my intent was to have all of my shirts match. I am not saying what they did was "wrong", but it was not to my request to which they had agreed.

The part that stuck in my craw was the complete lack of acknowledgement of my dissatisfaction on their part.

So, I take my business elsewhere.

If anyone is THAT interested, I will pass the firm along in a message.

[IowaMike]

When I started out officiating in 2001, I got all of my stuff for both basketball and baseball from Honigs. Good quality, good service and I was satisfied. I noticed a trend over the years though; prices went up and quality went down. Their shirts seem to be made from different materials and are cut differently every year. I also noticed that their ultimate umpire pants fade badly. My originally charcoal gray pants now look more like heather gray after two seasons. I've never had a customer service issue with them.

The quality and price issues encouraged me to look elsewhere and today I buy nearly all of my gear from Ump Attire. I think Jim Kirk seems to make a real effort to listen to his customers and get himself in tune with the umpiring community. I've also been happy with their prices and quality. To me, Honigs seems to have been top dog for so long that they've started to take their market position and customers for granted, which is a very unwise move. With the proliferation of internet business, there are a ton of places officials can get their equipment.

[nopachunts]

I have always ordered my shirts and pants from Honigs and know how are sized for what I need to order. How does UA's sizes compare to Honigs' sizes? Is a 2XL the same cut from both. I have always liked the length of Honigs. Are the UA shirts long too?