Has anyone ordered from Honig's lately?

[UMP25]

Well, one reason why I will NOT go with Ump Attire for now is because they refuse to affix uniform numbers on anything. When I placed an order some 6 weeks ago for a couple shirts, they replied, "We're sorry, but we only sell the numbers loose and unattached to the shirts. If you want them put on, we recommend having a tailor do it."

Tried that once; it was a disaster. What stinks is that most suppliers will not affix numbers to shirts/jackets that they did not sell you. So, this policy by Ump Attire is really stupid and not very customer friendly.

[johnnyg08]

Originally Posted by UMP25

Well, one reason why I will NOT go with Ump Attire for now is because they refuse to affix uniform numbers on anything. When I placed an order some 6 weeks ago for a couple shirts, they replied, "We're sorry, but we only sell the numbers loose and unattached to the shirts. If you want them put on, we recommend having a tailor do it."

Tried that once; it was a disaster. What stinks is that most suppliers will not affix numbers to shirts/jackets that they did not sell you. So, this policy by Ump Attire is really stupid and not very customer friendly.

You're entitled to your opinion, but to not shop at the most customer friendly company in the country b/c they won't sew on numbers, seems rather petty. Find a different person in your area who can affix the numbers correctly.

[UMP25]

It's not customer friendly when a company won't do what all its competitors will gladly do. Hopefully one day Ump-Attire will enter the 21st century.

[johnnyg08]

There simply aren't a lot of guys who wear numbers on their shirts.

[UMP25]

Originally Posted by johnnyg08

There simply aren't a lot of guys who wear numbers on their shirts.

An incorrect generalization around here. A solid majority of umpires with whom I work have numbers.

Any company who wants to be at or near the top in customer service in a limited, narrow market but who refuses to provide a simple service that all of its competitors provide isn't very "customer friendly". I'd call that either lazy or shortsighted.

[MrUmpire]

I have also found UmpAttire to be rigid and less than "customer understanding" at times. In a business as fickle as officiating supplies, that is risky.

[Rich]

Originally Posted by UMP25

An incorrect generalization around here. A solid majority of umpires with whom I work have numbers.

Any company who wants to be at or near the top in customer service in a limited, narrow market but who refuses to provide a simple service that all of its competitors provide isn't very "customer friendly". I'd call that either lazy or shortsighted.

Just dropping in to add another data point. I'm disappointed with UA not embroidering numbers. It's not an easy job to do at home and it's kept me from ordering their shirts, which I otherwise find superior. Someone should send Jim Kirk to this thread.

[Welpe]

I don't wear numbers and I don't like the fit of UA's shirts. That said, I took issue with they way they described their sizing and they did everything in their power to make it right. I can't argue with that kind of customer service and they have a loyal customer in me.

[mrm21711]

Originally Posted by RichMSN

Just dropping in to add another data point. I'm disappointed with UA not embroidering numbers. It's not an easy job to do at home and it's kept me from ordering their shirts, which I otherwise find superior. Someone should send Jim Kirk to this thread.

I like everything about the ultimate shirts but the buttons & placket. Picky? Yeah.

[gpdeppert]

Originally Posted by RichMSN

Just dropping in to add another data point. I'm disappointed with UA not embroidering numbers. It's not an easy job to do at home and it's kept me from ordering their shirts, which I otherwise find superior. Someone should send Jim Kirk to this thread.

I ordered some shirts and numbers from a supplier and they convinced me to let them sew them on (new service). I described how my other shirts looked (distance off the shoulder, etc.) and they started giving me a hard time that "it couldn't be done that way". They finally listened and told me they understood.

Lo and behold, I get the shirts and they are a DISASTER. Did not follow instructions that they claimed to understand and the quality was horrible. Took a picture of my old shirts hanging next to the ones they prepared and the difference was obvious. BTW - they have a policy that embroidered shirts are not returnable - which I completely understand.

Sent them the picture and did not hear ANYTHING back. Nothing, I did not request a refund and the complaint was fairly mild. No acknowledgment whatsoever. Poor Customer Service if you ask me.

Now I only purchase the bare minimum from them and the vast majority of my business goes to the folks at UA. NEVER had a problem with them.

[Publius]

Originally Posted by UMP25

A solid majority of umpires with whom I work have numbers.

Why is that? Do most of your partners work in a league that requires them? Most of the guys I work with have them, too, and the only reason I can discern for them doing so is to give the appearance that they work higher levels than they actually do. That, or they just think it looks cool for some reason.

No HS, college or summer amateur league in our area requires numbers, yet a sizable minority wears them.

[UMP25]

Well, the association of which I'm president and for which I assign (spring college and summer collegiate) has required them since our inception in 1988. Consequently, many guys I use have them. In addition, one of the other leagues for which I work requires them. This results in most guys having them. Even umpires in other associations who work games I assign have numbers.

Very few around here do not have them.

[CT1]

Originally Posted by Publius

Why is that? Do most of your partners work in a league that requires them? Most of the guys I work with have them, too, and the only reason I can discern for them doing so is to give the appearance that they work higher levels than they actually do. That, or they just think it looks cool for some reason.

No HS, college or summer amateur league in our area requires numbers, yet a sizable minority wears them.

Our HS umpires wear them for evaluation purposes.