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Wed Jun 14, 2006, 02:17pm
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Pos
What's the general feeling out there on POS (+POS, Parson's Officials' Supplies) as an umpire equipment supplier? I am looking for comments on quality, price, reliability and customer service.
Thanks. Strikes and outs! 
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Wed Jun 14, 2006, 02:47pm
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Wed Jun 14, 2006, 02:48pm
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Their quality is great. Their prices are competitive for the quality of equipment that they supply. However, their customer service just plain old sucks!!!
The only time I'll buy anything from +POS is if there is no other place to get it. For example. I need a new red shirt for a tournament in a week. Honigs is out of stock in my size for the rest of the season, so I ordered one from +POS two weeks ago. I called this morning and the shirt was just sent to the embroidery department today to be numbered. They said it might take three or four days before it's shipped. More than likely that means it will ship in about 7-10 days judging from my past experience with them. Now, had it been Hoings filling the order I would have received the damn thing, numbers and all on my doorstep within two or three business days. And that's only if I wanted it numbered. If I order an in stock item from Honigs, it's usually here the next day. Tim.
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Wed Jun 14, 2006, 02:55pm
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Can't go wrong with Honigs...top shelf service...after all, I think we all know how hard it is to get good ol' customer service. +POS...like said in earlier posts, after many negative experiences, I only use them if I have to. If you choose to use +POS, I hope you have a better experiences than me.
__________________
It's like Deja Vu all over again
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Wed Jun 14, 2006, 03:13pm
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I'm glad to know it's not just me
I have a mish-mash of stuff- POS shinguards, GD plate shoes, Honig's shirts (which I don't like, by the way- topic for another post), Wilson/Joe West Mask (and the Carlucci chest protector
 - the best equipment purchase I have ever made) .I had never had trouble with POS before this year. Then, they royally screwed up an order I placed two weeks before high school season (Feb. 10) and one item has still not arrived. Long story short- I won't be using them again, either. Strikes and outs!
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Wed Jun 14, 2006, 04:56pm
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I used to love +POS and do all my business with them. I have always thought their product - except shirts - are top quality. I don't like the +POS shirts nearly as much as CK or Honigs.
Unfortunately, the last two things I've tried to order from them have been backordered, and when I decide to order something I want it soon!
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Wed Jun 14, 2006, 06:28pm
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Many things changed when Buck died.
Buck was a Schaumburg fireman who revolutionized the umpiring equipment market. He was able to bring some pretty nice products to the customer. His cost was reasonable and they took pride in backing up their gear. He and Sylvia ran that place like it was their home. He really had a Mom & Pop shop - if you have ever been to his warehouse, you know it is not a SportsAuthority. He donated a ton of gear to everyone from the local LL to Minor League aspirants. He held an annual garage sale every year to unload returns, seconds and close out gear - but he also cut the prices on his first rate stuff. He always gave me boxes of gear to use as handouts at my umpire clinics. +POS took their first hit when the IHSA switched shirt styles (the button down Elbeco to a pull over). They were left holding the bag witha ton of useless product. Then the wheel of approved shirts started spinning. After that we saw that pants were modified. Each time, they were left with product that was useless to the umpire customer. This and the increased competition took it's toll and we lost Buck a few years ago. His wife is trying to maintain the course, but it is really tragic. They used to be the pinnacle of quality - product and service. I have bought gear from every one of those mentioned. I have never had a problem with any of them - mainly because I'm a persistent SOB. I don't share the same feelings about +POS as some of you because they have been so good to me for a very long time.
__________________
"You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions. ~Naguib Mahfouz
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Wed Jun 14, 2006, 07:20pm
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i love my BB2000 and my two +POS masks. ive thought about trying some of the wilson/WV products, but im sticking with +POS for those two pieces of equipment for now.
i just drive over and pick them up, so i am the only one that slows the process down. ill make a call in the morning, pick it up later in the day, and i have what i want. i did deal with shipping once when i was out in pennsylvania for school and needed a few things and they took about 2 weeks longer than expected.
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Wed Jun 14, 2006, 07:25pm
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Thumbs up for +POS
I'm a +POS brat.
As I've posted before, there aren't a lot of suppliers around where I live. Prior to the advent of the internet, your choices were limited to what few items they had at the 'mall', or whatever your association had to give you. At my first 'high-end' clinic, I remember the instructors coming in together decked out in full uniform, covered in +POS logos. I had never seen an umpire bramd before- this was revolutionary. Regardless of the quality, it was what you HAD to have- and my love affair was born! True, the service may have gone downhill recently, but I have had no real problems with ordering. I've tried everything they have to offer- including some of the horrible ideas like the plate jersey and the zipper shirt!- and have enjoyed it all. I've never worn a better plate shoe (+POS high top), or a more protective chest protector (BB2000), or a more comfortable jacket (PLP1- with panels) in my career. It may not be the cheapest gear, or the highest quality, but I think it's sturdy, well designed, and for my money, it's what I'll continue to wear- I still get the logo put on my pants pockets! Bainer.
__________________
"I am a firm believer in the philosophy of a ruling class...Especially since I rule!"
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Wed Jun 14, 2006, 08:21pm
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It became very clear that Sylvia was way over her head and very stressed out trying to keep things going. We can only hope that a manager or two that understands customer service and how to run a business are hired before they fold or someone buys the brand name.
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Wed Jun 14, 2006, 08:50pm
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POS is the worst supply company I have ever dealt with!!! They never have anything and if it is on backorder the season will be over before you get it.
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Wed Jun 14, 2006, 08:50pm
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I was able to overlook wrong merchandise being delivered.
I was able to overlook delay after delay. I was able to overlook no reponse to my emails and phone calls. I was not able to overlook being lied to. The only equipment I have purchased from Plus POS in the last three years is a Zero Gravity mask which was sent to me, unsolicited, for a trial. I liked it and since it was in hand, I sent them a check. I will never order anything from them again.
__________________
GB Last edited by GarthB; Wed Jun 14, 2006 at 10:19pm.
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Wed Jun 14, 2006, 09:00pm
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Quote:
__________________
"You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions. ~Naguib Mahfouz
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Wed Jun 14, 2006, 11:00pm
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Quote:
In May (!) they sent me the frame- a steel single bar. I immediately recognized it and tested it with a magnet. Sure enough- steel. The ZG is $20 more than the steel. This was after three phone calls assuring me that the black ZG frame was in stock. I thought it was a simple error, but then I called and they said the black ZG was out of stock again. That means either (a) the CS rep lied to me when he/she told me my aluminum ZG was in stock or (b) they took my ZG and gave it to somebody else, then sent me a steel frame, hoping I wouldn't notice. In either event, it's "bad wrong" as we say here in the south. Strikes and outs!
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