Your partner was right. Call time, reset, do over. For FED ball, if the batter steps out with both feet, you call a dead-ball strike (7-3-1).
OBR 6.02 COMMENT:
"If after the pitcher starts his windup or comes to a “set position” with a runner on, he does not go
through with his pitch because the batter has stepped out of the box, it shall not be called a balk. Both the
pitcher and batter have violated a rule and the umpire shall call time and both the batter and pitcher start
over from “scratch.”"
FED 6-2-4-d1:
"If the pitcher, with a runner on base, stops or hesitates in his delivery
because the batter steps out of the box (a) with one foot or (b) with
both feet or (c) holds up his hand to request “Time,” it shall not be a
balk."
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Cheers,
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