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Some of the best lines in this subject have already been stated, but one of the best tips I have heard of to deal with people skills are to be approachable, fair, and when giving a "T" it is always business, never personal. I have had coaches come and apologize to me after games after they have recieved techs because they know that I only use that as a last resort, and that I have already exhausted every other means necessary to resolve the problem.
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