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Quote:
Originally Posted by jicecone
I am in full agreement with all however this is NOT how you diffuse a situation, by locking you amrs together and trying to get into a butting contest with the manager.
NOT HANDLED WELL. He took a bad situation and made it worse.
No, it does not justify the HC's action but it is a perfect example on how NOT to handle a situation, way too aggressive.
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I would like to hear the proper way to handle that situation, please
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