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Just my $.02!
Game management tools are very necessary in officiating. Use all tools required. You should have had a coaches and captains meeting.
If you did not hear the words completely and grandma could not hear them in the first row,
Talk to the player, "#10 I need your help in this situation, I heard parts of words and I am not going to fill in the blanks. Your the teams best player and they need your help."
Talk to the captain that is on the floor, "Captain, I need your help. #10 is out of control and I do not want to hear anything that comes close to taunting!"
Talk to the coach, "Coach, I need your help with #10. I did not hear all of the words but I am sure that she was out of line. Thanks, coach."
There will be no questions when you T her later for a similar act.
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