I had to run a kid several years back (he was about 15). He basically made a threatening motion with the bat, like he was going to swing it into me.
Parents dragged him by both arms to me in the parkinglot, and forced an apology out of him.
They then told him to get to their car where they not only thanked me but informed me that the kid had been having some "emotional issues" over the past couple months and they were trying hard to help him overcome them.
That was sort of weird, but sorta put the whole thing into perspective too.
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