The advice to "ignore them until they cross the line" doesn't really answer the OP's question, which asks where to draw the line.
I think that the PPP rule is still in effect, with 2 provisos: one, I really don't hear the crowd much, so they're going to have to be pretty loudly personal or profane to get my attention; two, prolonged is rather longer for fans than for coaches.
With coaches, nip it in the bud. With fans, ignore it as long as possible.
Hope that helps with drawing the line!
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Cheers,
mb
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