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We all have expereinced some issues with various suppliers. It all depends on the tolerance of the customer. At one time all my purchases were from another supplier(won't mention name). They have proven and have done wrong by me and I move on. Purchase officials are my new supplier, being truthful I do buy from various suppliers based on availability and price as well as customer service. If you have been buying from them for a period of time and they have done right by you then give them another chance. If this is a constant occurance then you need to look into another supplier. If you paid for express shipping than you should be credited the shipping cost. Overall we all expereince some sort of less than great customer service. IMO
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