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Sounds to me like you explained it pretty well, and it's their problem not yours. "What is it about 'no' that you don't understand?"
Tell them they can either apply to work for Billy Packer or quit listening to him, one or the other.
How hard could it could be to say, "BI doesn't include the backboard. Period." Well, it's not hard, and you're doing fine. Ask them why it's so darn hard to understand.
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