[crew]

Originally posted by BktBallRef
When they yell things like "3 seconds," "over the back," or "he traveled," I usually ignore them. There's no reason to have to explain every call or no call that they disagree with. Also, most of the time, they know it's not 3 seconds, a foul, or traveling. But if they can bait you into calling it, they're way ahead.

There are several things you can do when the coach is unhappy and really wants an explanation:

1- Acknowledge the coach. Don't ignore him.
2- If you can give him a quick answer during a live ball, then do so.
3- If he asks to speak to you during a dead ball, oblige him.
4- Don't stand directly in front of him. Stand beside him, either facing him or facing the same way. It's less confrontational.
5- Don't put an arm around him or touch him.
6- Allow him to speak his piece, as long as he's not out of line.
7- Either cross your arms or put them behind you. This will keep you from talking with your hands when you reply to him. Talking with your hands is more confrontational.

You must be approachable but the coach needs to speak to you like he would expect to be spoken to. Smart remarks are fun but they usually just add fuel to the fire. As a young official, stay away from them.

Hope this helps!

this is well spoken advice. i am in complete compliance with these guidelines of address. these are good vices to difuse a situation. 2-9 skills are very important to the progress of an official.