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Lots of good advice given already.
The biggest thing for me was coming to the realization that a "T" is just another call, as M&M said.
Being proactive is ideal, but sometimes it just doesn't work - that's when you need to draw the line and then fairly but firmly enforce it.
The officials' must be the calm voice of reason in an otherwise chaotic world. As refnrev said, be calm and dispassionate when giving the T - don't let yourself get caught up in the emotions of the situation......its just another call....
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