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I heard a great fan management story from a partner a couple of weeks ago. Several years ago, he did this varsity game, which was closely contested all the way through. He and his partner felt as though they'd done a great job keeping control, and that the right team (visitors) had won. As they were leaving the gym, there was an elderly couple limping their way out. As my friend, Gene, and his partner got near them, the woman looked up, and made eye contact, and was clearly about to speak. Gene went over to her and said, "Good evening". And she smiled and said, "That was the worst job of reffing I've ever seen. You gentlemen should never set foot in a gym again. How could you... " He ran away to his partner who was dying of laughter.
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