Smitty,
You can teach from experience, but you can't teach experience. The good thing from this situation is that if it ever happens again (hopefully it won't), you have a better idea of how you want to handle it. I'm sure we've all had similar situations in our careers that we handle differently now than the first time they've happened. Did I mention that the cup is always half full and there's a pot of gold at the end of the rainbow?
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