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I guess i have a diff. take on this. Of course it depends on the tone of the letter. you said he got the T because he was out of the box and complaining. So, am i assume he wouldn't have gotten the T if either; 1) out of box only or; 2) complaining only. It is unusual to receive a letter. It probably needs some attention by the AD. However it might also need some attention by the official. I'm not saying the official did anything wrong, I just saying the eye in the sky doesn't lie. So be careful what you say you saw.
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foulbuster
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