Quote:
Originally Posted by Matt S.
I couldn't disagree with this statement more. What you - and several others - fail to recognize is that we are in the customer service business. I am not suggesting that we bend over and let coaches/players verbally abuse us, but it's our interpersonal skills that get us ahead.
Be the bigger person. DE-escalate the situation. Use the tools at your disposal (informal and formal warnings). If it's personal, it's a T. If it's public, it's a T.
But 'being a dick' is not going to get you any respect. From coaches...or from partners.
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This is all well and good until you run into a coach with whom being a dick right back at him is the only way to get your point across.
Quote:
Originally Posted by The_Rookie
Last night had a game with two coaches that have reputations as being very chatty..three minutes into the game, my partner and I called both coaches to the table and gave each of them a book warning and they were fine the rest of the game.
Thoughts on giving book warnings as early as possible or be patient?
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What's the point of calling them to the table? You're not explaining a complicated ruling, you're giving a warning.
Quote:
Originally Posted by SD Referee
Settle down!
Giving warnings for coaches yelling "travel"? Wow!!!!!!!
I don't know any fellow officials that gain respect by being a dick. I would guess they are laughing at you and your over the top authority behind your back. I don't know how your assignor feels, but they might start to get tired of your act as well. Maybe you have a shortage of officials in your area and they are forced to hire you and put up with you being a dick?
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We get it, you don't call technical fouls and think you are the gift from the game management gods.
I'd rather work with a partner who I know will handle business than someone like you who (I can only assume based on your posting history) will let the coaches bitch and moan until someone else cleans up your mess for you.
Quote:
Originally Posted by SD Referee
In my area, being a "dick" will get you fewer and fewer games and LESS respect from everybody.
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Apparently so will calling technical fouls, something you haven't done in what, 10 years?
Quote:
Originally Posted by LRZ
"What you - and several others - fail to recognize is that we are in the customer service business."
Nope. I am not in the customer service business, nor is the "customer" always right. I am a referee, the neutral third party in the triangle of interscholastic competition.
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A-freaking-men. If I was in this business (and yes, refereeing is partially a business) to please people, I would never whack coaches, just like SD Referee (and maybe Matt S.?).
Coaches (along with ADs and other administrators and fans) are not my customers.
This is not a customer service business. Do your job, penalize unsporting behavior, and stop making every excuse in the book for not doing so.