RANT on AAS

[c4in]

Has anyone else had issues with All Around Sports? I ordered a mask yesterday and chose USPS shipping, which was on the recept that I got after the purchase. I got an email from them with the shipping info today and it was shipped UPS with signature required. I live in a small town and there is nobody around to sign for it during the day. The main reason I asked for it to be shipped USPS was so it would be delivered even if nobody was home. The UPS center to go pick it up is a county away. When I called and started asking why they did this, they said that they couldn't ship it from the warehouse USPS and it had to go UPS. Well do ya think that might be a bit of information that would have swayed me to purchase somewhere else... in my case... you betcha. So this guy goes on to tell me what all I can do to try and get UPS to leave it without a signature. I tell him, it's not MY problem. I paid to get it shipped one way and they chose another and if after three attempts by UPS it would be returned and I would expect a refund. He got all bent out of shape because as a customer I expected them to uphold the the details of the transaction and I insisted that THEY be the ones to contact UPS and see if they can get it fixed. What happened to the days of entering a purchase and actually getting service instead of verbal abuse when you complain about the purchase not being what was stated? I'm I wrong? Should I have just said, "Hey, things happen. I will spend my time in trying to fix the shipping problem or I can drive the 35 miles round trip to pick it up at the UPS station"?