Equipment Woes

[devdog69]

I know there are a few around who will say "I told you so". I wanted to let everyone know of my experience, so they can perhaps save a hassle. +POS, i.e. Parsons Officials Supplies, out of Schaumburg, IL, http://www.pluspos.com OR http://www.minorleaguebaseball.com. I had ordered from them five or six times and received pretty good service and value, including once where they sent me a pair of knickers with a broken snap. I called and had another pair two days later.

My last experience ruined all the good will I had towards them. I placed an order on 12/19 for a pair of knickers that were 50% off, a couple of flags, and a cotton/poly blend shirt. I got a call on or about 1/4 saying my credit card information was not going through, so I gave them another credit card number (I had a card in my billfold from a couple of years ago that I had never used, must have cancelled it due to inactivity). They did in fact, charge my credit card on 1/4. I called them at least three times after that beginning on 1/22, wondering where the heck my order was. Each and every time, getting someone who was going to look for the paperwork and call me back in about half an hour. At this time, I didn't know they had already charged my card, each time I asked they said they couldn't tell and would find that out also. Today, I look at my credit card bill and sure enough, there it is. I call again and speak to Sylvia Parsons (don't know for sure but assume she must be part of the ownership and/or management because of the last name). She gave me the same run around, telling me what "may have happened", "could have been the computer problems we've been having", blah, blah, blah. She tries to suggest that it may show up on my doorstep at any second, but they can't ship another order until they find the paperwork. I say fine, cancel it, and credit my card. She says she will do just that as soon as she finds the paperwork and this may take a couple of days. My ***, I've been waiting for them to "find the paperwork" for two weeks, how long if at all would it take them to credit my card. So, I ultimately called the credit card company and disputed the charge.