+ POS---Does anyone have a contact there?
 

I am wondering if any of you folks know of a person at +POS whom I can ask for to get an answer.

I am eagerly awaiting the arrival of my Zero Gravity Mask but they are "waiting for the pads to arrive."

However, I cannot find out if the pads have actually been sent to +POS or any firm information.

I would love to have the mask by Thursday.

Does anyone have a source there?

Joe

Call the Customer service line. If they are waiting on Pads, you may have to wait a while. When you call customer service, be prepared to swich out pads for a different color of pads. This may help to expedite your order. They may actually have a different set of pads in stock that will work for you.

They have the Blue and Red combo pads-WHO WOULD WANT THAT?

I have been trying all day to get to a supervisor to no avail. I asked that they ship the mask now and the pads later. Jason said they could not do that. I asked Jason to ask permission. because, see....if you HAVE something(in this case the mask) you CAN ship it! They HAVE a customer(lil ol me) and they CAN lose said customer unless they start offering some SERVICE.

Joe
Former Mail Boxes Etc owner who does not handle ridiculous shipping situations very well.

The problem with +POS is they seem to no longer care about customer service. Many of their employees are downright rude. I've been doing business with them for many years, and it is disappointing that it has become what it is.

Hey, Joe...you would be surprised who would want those Blue/Red pads. A couple of Smits in my group have them.

Only the Blue & Red are left. Well, I thought I recommend this as a course of action. When I ordered my zero grav 2 yrs ago, I wanted all black, but they didn't have them, so I changed to the Blue & Tan back then. Well I had to replace the pads finally, and as of two weeks ago they were out of the Blue & Tan ones, so I ordered and received the black pads that were in stock at that time.

Jason has a terrible track record on eBay too. He's selling older gear there, and although some of it goes for great prices, there's lots of bad feedback.

He's never returned any of my emailed questions about products. Buyer beware.

Have you not seen any of the numerous threads over the years warning about Plus POS, their record of customer service, delayed deliveries and outright lying?

Sure, I saw each and every one of them, in fact, i memorized some of them and recite them at parties.

I just figured I would start a thread and pretend that I had not seen them.


Joe

Oh. How's it working out?

Seriously, how do they stay in business?

As David Hannum, and not PT Barnum, once said, "There's a sucker born every minute."

Or, there is HL Mencken's, "No one in this world, so far as I know ... has ever lost money by underestimating the intelligence of the great masses of the plain people."

Your sarcastic reply notwithstanding, Garth's point is valid. To not know that Plus POS has a HORRIBLE customer service record, you would have had to have just fallen off the turnip truck and plopped onto the Internet, like, yesterday.

Your juvenile use of the word 'like' notwithstanding...

All that I knew about them was that my friend got the Zero Gravity mask and loved it.

I have visited this forum on and off for a while and I have never seen anything about +POS.

Had I known that they had a lousy reputation, I would have gone elsewhere.

My sarcastic response was made because the question was so ridiculous. Of course I had not seen the threads.

Joe

Look, there's only one way to deal with +POS.

"Do you have abc in stock?"

if no --> hang up.

if yes -->

"Can you deliver it by next (pick a day five days away)? I need it for a tournament I'm traveling to. Don't bother if I can't get it in time."

If you don't get it in time, cancel it and call Honigs. +POS has some good stuff. I love their plate shoes, combo pants and long sleeved lined shirts (the best). But deal with them with caution, and heed my advice.

I bet GW couldn't get a mask with pads out of +POS by Thursday.

POS service
 

i think we can all agree that the service at POS is terrible. But is there a mask that is lighter than their zero gravity mask? if so, please let me know.

i just rec'd honig's light weight mask and it isn't bad, but nothing like POS zero gravity

Try this thread:
http://forum.officiating.com/showthread.php?t=27621

WARNING: I, along with another umpire, work college and independent minor league baseball and the Zero Gravity is not indicated for that caliber of baseball. In fact, the *****y lady that now owns the place (I forget her name) said the mask is basically aluminum and should not be used for anything higher than high school.

We did not know that when we bought it last year and he suffered a concussion when a foul ball BROKE one of the welds that hold the bars together. I took one shot and it caved in the right side of the mask. Personally, I would not trust this mask and ANY level.

If your looking for a replacement, Diamond just came out with a new mask that is one of the lightest on the market (and does NOT sacrifice saftey). Also, All-Star has a really light double bar mask (the bars are really thin) and a few of the big leaguers have switched to it.

The new Diamond is great! At least five of our local group have broken the POS ZG mask (They will not warranty anything except the pads) have switched to either the Diamond or Wilson/Davis.

Sal, Thanks for that. I actually told POS + to forget my order and did order the ALL STAR mask that you are talking about here. If it arrives on time, I will glowingly endorse the vendor on these here pages:D

Joe

zero gravity
 

thanks for the info!! how can they even endorse the mask for high school where you get the occasional kid throwing 85+. my mask has been on back order for months - i think i'll cancel it unless someone else has another opinion to offer.

I have umpired quite a few that could throw 90+ in high school, and it's not that uncommon. Many years ago, before the advent of hard shell protectors, I took one in the collarbone from Chad Hutchinson, who had been clocked in the mid-90's. Three week bruise.

No, in fact the All Star frame is quite good and very very light, the lightest Ive ever had & seen.

My Zero Gravity mask has taken foul shots and "untouched by glove" fast balls at the HS, Senior Legion, collegiate and MSBL levels and shows no sign of dinging or denting.

has anyone else had good or bad experiences with the zero grav?

is the zero grav the lightest? if so, what is right behind it? diamond? all-star?

i was wondering if it was just my mask that did this, but mine was also severely dented. in a game this past weekend, which is my last one on the schedule for the summer, i took a very hard shot and it added another bent bar to the mix. i wont be using it anymore, and will be looking to get a different model