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Thu Jun 15, 2006, 08:10pm
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WWTB, you were almost right
I think what you meant to say is that we lost Sylvia a few years ago, but from what I understand, Buck is still around. The thing I think killed POS was the emergence of GDS, and the top shelf customer service Scott Ehret showed us.
We have 300+ umpires and POS is in our backyard. I would love to tell our umpires to run over there and get what they need, but the warehouse is closed for lunch from 10-2, and everything gets back ordered. When Honigs can get me something tomorrow (with an ***'n discount), why would I pay pay full price for something I'll get in four weeks? JMHO 
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Thu Jun 15, 2006, 08:42pm
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Sounds like an old fashioned management problem, or lack of management and customer service. Closed for 4 hours for lunch? Sounds like they're not interested in selling anything. Maybe the umpire community should oblige them!
Too bad too, they had some nice stuff.
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Thu Jun 15, 2006, 10:09pm
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I've told this before but here it goes. In my first season back in 1991, I used borrowed gear (read: raft,catcher's mask, catcher's leg guards) during the spring season. I was asked to work an advanced fall league later that year and told to get my own gear. I had no idea where to look. The guy who was booking the umpires, who had originally asked me to join the league, gave me a +POS catalog and told me to give them a call. I picked out a starter set and gave them a call. It was around dinner time here in NC. I may have actually been talking to Buck without knowing it but the guy that helped me was outstanding. Anyway, this was on a Thursday and I needed the gear for a Saturday plate job. I had no concept of shipping times back then. When the assignor and I talked after I had ordered, he said he would call POS and tell them that I needed the gear ASAP or he was going to drop my schedule (a ploy and not true at all). POS overnighted the gear at no extra charge on the last flight out of Chicago. I had it the next evening. They had me as a customer for life or so I thought.
In 1998 when I moved up to the HS ranks, I bought some plate pants and their plate shoes. I still have the pants today and they are in good shape (I check them colorwise each season against some newer pants I have). The shoes are still being worn by a fellow umpire. I never had any major customer service problems with them. I use Gerry Davis Sports as my number one option and Honigs if I get in a pinch (for everything except their shirts, I will never buy a shirt from them again). I left POS because after the early 90's they never seemed to offer anything innovative. I am always looking for the next best thing because anything that makes me more comfortable, lasts longer, or is safer is something I want to have. POS just never expanded and updated their product line. Lawrence
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Thu Jun 15, 2006, 11:53pm
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Owww...brain fart! FVB9 is correct and I spaced out about Buck. You are correct, Sylvia passed away and Buck is left pretty much without a helmsman. It is sad to see so many bad stories about the problems they are having. Maybe they will see some of these and fix it before it's too late. +POS was a pretty good company for a long time. I started dealing with them in the early 80s and have not encountered the issues you seem to see here. Oh well, if you can find better gear and service - go get it, life is too short.
__________________
"You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions. ~Naguib Mahfouz
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Sat Jun 17, 2006, 10:23am
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Quote:
also, i ordered 2 CK shirts from Lester's Upstate Sports, which got here almost immediately. i should add that on both of those purchases, i selected the regular UPS ground shipping. right then and there i think those sealed the deal -- now i dont even have to drive anywhere to get quick service.
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