Has anyone used....

WhistlesAndStripes · #1 (**permalink**) Fri Jan 18, 2008, 04:41pm

...the Outlook Export feature in Arbiter? I can't seem to get it to work. I asked our assigner if there was some trick to it, and he didn't know either.

It's a new feature they added this year, but I don't think that there is anyway on the site to contact customer support. They just refer you to your assignor.

fullor30 · #2 (**permalink**) Fri Jan 18, 2008, 05:03pm

Quote:

Originally Posted by Whistles & Stripes

...the Outlook Export feature in Arbiter? I can't seem to get it to work. I asked our assigner if there was some trick to it, and he didn't know either.

It's a new feature they added this year, but I don't think that there is anyway on the site to contact customer support. They just refer you to your assignor.

And this does what for us technically challenged?

Welpe · #3 (**permalink**) Fri Jan 18, 2008, 05:08pm

I just tried it and I couldn't get it to work either. When you click on the "Export" button, a window pops up for a second and then disappears. Is that the problem you're having?

Smitty · #4 (**permalink**) Fri Jan 18, 2008, 05:10pm

The Outlook Export feature works great in Reftown.

Welpe · #5 (**permalink**) Fri Jan 18, 2008, 05:14pm

I think they're having an issue with exporting in Excel formats (CSV, XLS, etc) because I just tried to run a Schedule report with Excel as the format and it was doing the same thing.

Here's the technical support information I found on the website...

Tel: (801) 576-9436
Fax: (801) 576-1251
[email protected]

They said support is available to assigners only but maybe you can talk to them.

jmaellis · #6 (**permalink**) Fri Jan 18, 2008, 05:39pm

I've also tried, without success, to get the Outlook export feature to work; I was able to export my association's roster in Excel format (cept for the email addresses, they didn't show up).

I sent The Arbiter a couple of suggestions relating to a WAP interface for the site; they responded fairly quickly.

WhistlesAndStripes · #7 (**permalink**) Fri Jan 18, 2008, 06:37pm

Quote:

Originally Posted by Welpe

I just tried it and I couldn't get it to work either. When you click on the "Export" button, a window pops up for a second and then disappears. Is that the problem you're having?

This is the exact problem I'm having.

Welpe · #8 (**permalink**) Fri Jan 18, 2008, 06:59pm

Quote:

Originally Posted by Whistles & Stripes

This is the exact problem I'm having.

Try what 3SPORT suggested. Hold CTRL down and click "Export". That should get the window to pop up. I tried doing that and it worked, then I came on the forum and 3SPORT had suggested it as well so I think that is the ticket. I had disabled my pop up blocker but it was still not working until I tried the CTRL-click sequence.

Once the window pops up, choose to save the file to your computer and then import it into Outlook.