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As for "zones", which we that primary areas, note that it is about ON-BALL coverage. If the ball is in your primary area, you have on-ball coverage. If the ball is NOT in your primary, you have coverage not just of your area but coverage of anyone not near the ball, even in your partners primary area.
For example, if the ball is in the corner on the lead's side, you, as trail, have coverage of the players in the lane or even just outside the lane on the lead's side. There is no way a lead can cover a play in the corner and play at the blocks at the same time.
As to your second question. Just tell them you couldn't hear them and you'd like to know what they called so you know where you need to go next without looking lost.
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