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Many officials who come off as arrogant are perceived that way because they insist on having the last word in any conversation with a coach or player, or having a snappy comeback for every snip from a coach, or interrupting a coach before he or she finishes talking. Sometimes it's beneficial to let a coach vent, or to let him think he's witty. Also, pay attention to the tone of your voice. Don't sound like a teacher speaking to a naughty second grader. And Mick's right, try to smile.
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