Quote:
Originally Posted by RichMSN
Just dropping in to add another data point. I'm disappointed with UA not embroidering numbers. It's not an easy job to do at home and it's kept me from ordering their shirts, which I otherwise find superior. Someone should send Jim Kirk to this thread.
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I ordered some shirts and numbers from a supplier and they convinced me to let them sew them on (new service). I described how my other shirts looked (distance off the shoulder, etc.) and they started giving me a hard time that "it couldn't be done that way". They finally listened and told me they understood.
Lo and behold, I get the shirts and they are a DISASTER. Did not follow instructions that they claimed to understand and the quality was horrible. Took a picture of my old shirts hanging next to the ones they prepared and the difference was obvious. BTW - they have a policy that embroidered shirts are not returnable - which I completely understand.
Sent them the picture and did not hear ANYTHING back. Nothing, I did not request a refund and the complaint was fairly mild. No acknowledgment whatsoever. Poor Customer Service if you ask me.
Now I only purchase the bare minimum from them and the vast majority of my business goes to the folks at UA. NEVER had a problem with them.