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Where are you trying to take this? A team lost a big game and a parent went ballistic and accosted a game administrator. It sounds like the administrator tried to be patient and explain reality to the parent, who clearly lost it, and eventually gave up trying to reason with her and walked away.
Verifying her insanity, she subsequently sent a bunch of e-mails to further her complaints, which I presume also fell on deaf ears. The game is history, one team won, which requires that one team had to lose and life goes on.
I don't see where anyone did anything wrong, other than one parent blowing a gasket, which can be an unfortunate byproduct of the excitement generated by a great game.
Think how fortunate we all are, that when we go home, THAT WOMAN is not waiting for us screaming, "You won't believe what happened today".
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