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As you say you are a parent, not an umpire or even a coach, here's a word of advice..
There is they way things are supposed to be and the way they are.
Yes there is a defined strike zone (which FWIW, is different in NCAA than it is in NSA) but since it is judgement, it is going to be seen differently by different umpires.
Allthough that is not the way you are supposed to call it, I have observed calls being made that seem to be consistant with what your friend has told you. That doesn't make it right, it just makes it the way it is.
If you are asking to help your son or daughter, I wouldn't be worried about splitting hairs, rather I'd be suggesting to them to observe the strike zone and adjust accoridingly.
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