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You're right...Won't work all the time
I agreed this approach can be a minefield. Like Snaqs said, you definitely have to pick your spots with this and knowing the audience is a must. Gotta be careful with this approach, but it can really work to diffuse a situation. Did Rook get lucky this time? Maybe, or maybe he already had a relationship with this coach that allowed him to use a little humor to calm things down. We just don't know.
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