The official went to the bench and said, "Coach, that's five," but apparently didn't have the attention of the coach. The official felt that he didn't do a proper job of communicating the information and chose to accept the responsibility for the error. The problem developed when the player with five fouls either never left the game despite a substitute entering at that time or returned undetected at a later time.
So it seems to be unclear whether the proper procedure was followed.
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