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I read an article in "Officials Quarterly" a while back. I don't remember the mans name, but it was written by a long time baseball umpire that works the HS level quite a bit. The article addressed this very thing and as BITS says, it has led to some positive things. The umpire related that coaches, players, officials, and others all respond differently when they know you care enough to remember their name.
I was working a tournament last night and had a few minutes between games. As I was waiting, a team entered the gym that had been to the tournament in prior years and as the coach entered, I said hello and addressed him by his first name. A while later, he came to me and told me thanks for remembering him and I can only assume that good things will come from that if I do one of his games. (like when I blow a call, he won't be quite so upset)
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"The more you sweat in times of peace, the less you bleed during war." - Paton
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