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Please, thank you, I understand - all phrases that get you where you want to go. Don't yell, if the coach yells, talk softer. After a while, if he's screaming still and can't hear you, he'll calm down. Try not to face the coach, but rather stand beside him. A legitimate question deserves a legitimate response. Make sure the wings are getting numbers and explanations to their respective sidelines. A good pregame chat with the coaches outside of getting captain's numbers and asking if all players are equipped correctly. Tell him exactly how you plan on doing things - if there is a beef, let him know that you will not ignore him but you must administrate the game and it may take a minute.
Even terse directions to the coach should come with a please and a thank you (if complied with). I like most coaches. I understand they are emotionally invested. The fact that you are not gives you the power to control potentially volitale situations.
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