Quote:
Originally posted by PublicBJ
Quote:
Originally posted by Red Neck Ref
RE:BRABOA
Are you allowed to cancel your order and do a do-over for what they do have? Let me know, because I guess I'll be thinking twice about purchasing from them.
My credit card was charged even though the items went back-ordered. Ms. Parsons told me that she would not pay shipping on two items and that I would have to wait until the other BO item came-in. I told her since she had already billed my credit card she should mail the item on hand. She became rude and told me she would mail the one item and cancel the other and credit my credit card (then hung-up on me). Now after reading some of the replies it sounds like I'm going to have a headache getting them to credit my credit card account.
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This is in violation of their Visa/Mastercard merchant agreement. Items that are charged have to be shipped within the next business day, otherwise they are not allowed to finalize the charge.
I'd ask for a refund. If she refuses, instruct your credit card bank to issue a chargeback.
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You can also ask your bank for a visa complaint form. It really grabs the attention of the merchant when thier bank threatens to pul their service.