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It's too bad that you have had a negative experience. I have had good luck over the years with products, and customer service, and returns. If you have already paid for unshipped items, it must have been by check. If you used a credit card, the items would not be charged to your card until they actually ship. This is one of the reasons I like using credit cards (among others). Good luck, I hope you get this straightened out.
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