Quote:
Originally Posted by diner30
For those of you that are so jaded by the Smitty slacks (which I've found to be very good), what happened when you contaced the retailer that you purchased them from? I bought mine from Purchase Officials, and had a problem with the clasp on my first pair. They immediately sent me a new pair and took back the ones I had already worn, and I had mine almost 3 months. They said they were aware that some of the clasps were faulty and were happy to replace them. They said that Smittys was also aware of the clasp and sizing issues and has corrected them for this year. The pants that I receive this year are great. The sizing, color and claps are awesome. I will gladly pay half of what others are charging for pants that are just as good. Everyone else I've recommended the pants to love them as well.
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I got the same response from Mike at POS. Even though his stated policy was that tailored slacks can't be returned, and even though I already lightly used them, he would take them back. But you know what? He shouldn't get stuck with them either. He's just a nice guy trying to earn a living.
I ate them. But now, I'm thinking of pulling them out of the closet and making Smitty's themselves make good on my fleecing. It's inexcusable to fleece members of an industry that are already getting shortchanged. They richly deserve whatever struggles they have shaking the effects of that disastrous name.